Alive Arrival Guarantee
Our guarantee applies only to live poultry at the time of arrival. Any issues must be reported immediately via calling our office at 417-441-3411 or email support@chickhatchery.com.
Sexing Guarantee
We guarantee 90% accuracy in sexing. Claims must be made within 16 weeks of the ship date and include a photo for verification. Refunds or credits will consider any extra birds sent with the order.
Reshipment Policy
Orders are not eligible for reshipment. After a refund is processed, customers are welcome to place a new order.
Cancellations
Orders canceled within 48 business hours of the ship date cannot be refunded. All canceled orders are subject to a $20.00 cancellation/restocking fee. Refunds will be processed within 14 business days after the refund is approved.
Return Policy
We do not accept returns on any live poultry product. We cannot accept returns on sale items or gift cards.
Refunds
Orders canceled within 48 hours of the ship date are not eligible for a refund. A $20.00 cancellation/restocking fee will apply to all cancellations. Refunds will be processed within 14 business days after the refund is approved.
If more than 15 business days have passed since we’ve approved your refund, please contact us at support@chickhatchery.com.